Community & Visitor Service Coordinator
Please send your cover letter, resume, and professional references to apply@redlineart.org by August 4th, 2025. No calls, please.
Job Title: Community & Visitor Service Coordinator
Reports to: Operations Manager
Type: Part-Time
Salary Range: $23-$25
Schedule: Tuesday, Friday & Saturday 10:15am-5:30pm (23 hours a week). This schedule covers exhibition openings, membership programs, and any additional after-hours all-call events (usually 2-3 per year).
RedLine’s Community & Volunteer Coordinator is responsible for ensuring that all of RedLine’s communities have a positive engagement with our space, staff, and artists. This position works both in front and behind the scenes to keep things running.
The Community & Visitor Service Coordinator will be responsible for:
Oversee Visitor Services and Community Engagement to ensure a positive, inclusive, and accessible visitor experience that reflects RedLine’s values, fosters collaboration, maintains accurate community contacts, and promotes participation in RedLine’s creative programs.
The Coordinator will assist the Operations Manager with the Volunteer Program by handling volunteer inquiries and directing them to the Operations Manager, as well as providing support for any volunteer-related tasks as needed.
The Coordinator will assist the Operations Manager with the Tour Program by scheduling tours, communicating with interested parties, coordinating staff, and providing an overview of RedLine.
Systems Management responsibility involves ensuring safety, maintaining accurate records, and supporting organizational planning by collaborating with Operations staff and managing visitor data and transactions through NeonOne.
All staff: Engage in IDEA (Inclusivity, Diversity, Equity, Access) work with the staff, board, resident artists, and our communities to reinforce and grow our internal and external culture in which all programs, policies, partnerships, practices, and trainings are anti-racist through actively identifying and fighting against white supremacy.
Job responsibilities include:
Visitor Services and Community Engagement
Deliver exceptional customer service by greeting all visitors in a friendly and helpful manner.
Provide information and assistance in person and by phone; refer inquiries to appropriate staff when needed.
Perform opening and closing procedures for exhibitions to ensure readiness for public hours including monitoring exhibition lighting and artwork conditions to ensure optimal presentation.
Collaborate with staff to maintain a clean, welcoming, and safe facility.
Uphold and implement safety protocols with attention to the needs of unhoused communities and the well-being of staff and guests by fostering a safe space for all members and identifying signs of emotional or mental distress, offering support when appropriate.
Encourage collaboration and knowledge-sharing among staff, artists, volunteers, and visitors.
Promote participation in RedLine’s community offerings such as Figure Drawing, Slam Nuba, Collage Club, and Sewing Club.
Regularly update the Community Rolodex to maintain accurate and active contacts.
Systems Management
Collaborate with Operations staff to uphold visitor, staff, and artist safety protocols.
Track and report visitor attendance and demographics to support organizational planning.
Accurately process admission donations, memberships, and art sales.
Use NeonOne software for processing transactions and maintaining accurate records.
Volunteer & Tour Coordination
The Coordinator will respond to volunteer inquiries and schedule appointments for informal interviews & orientation sessions.
The Coordinator will support the Operations Manager by creating training guides and content for orientation sessions.
Support the Operations Manager with data entry for the Volunteer Program.
Support the Operations Manager with volunteer coordination during events.
The Coordinator will schedule tours, communicate with interested parties via email, and coordinate with the appropriate staff from each department to facilitate the tours.
During tours, the Coordinator will provide introductory remarks and a brief overview of RedLine as an organization.
Administration
Provide on-site support for events, including setup and guest services.
Attend Visitor Services team meetings and participate in regular check-ins with the supervisor.
Conduct inventory counts and alert Operations staff to office or facility supply needs.
Qualifications
The ideal candidate has a background working in nonprofits, community organizations, arts/culture institutions and/or management level experience with a passion for arts and social justice.
All candidates must have two years of work experience related to system management and/or customer service. Experience with under-resourced populations is preferred and having experience with our local communities in the Denver Metro area would be ideal.
RedLine’s Community & Visitor Service Coordinator is a connector between visitors, resident artists, volunteers, and employees to ensure resources are shared, information is communicated, and problems are solved. We are looking for an individual that has a high level of professional integrity and a friendly demeanor. Along with good judgment, the ability to pay attention to detail, and the capacity to resolve visitor issues calmly while working in a dynamic environment. Someone who sees a problem and takes self-directed initiative.
This individual will be prompt, reliable, and able to consistently adhere to their assigned work schedule which may include weekdays, weekends, and occasional evenings as necessary.
To successfully fulfill this position’s responsibilities, the individual must be outgoing, curious, and collaborative, be an active listener, and show tremendous empathy towards others.
RedLine has a unique work environment and to ensure each staff member’s success, we seek a candidate that can thrive best in RedLine’s culture.
Culture Statement: RedLine values your happiness, abilities, creativity and contributions and we work together to create an environment where we can all thrive. Every member of our team is a true believer in Redline’s core purpose, motivating and pushing us all forward together to deliver on its promise. Redline is lots of things, but there are a few things we know we never want to be: hierarchical, exclusive, boring, or siloed. To flourish in this environment, it is vital that you, as a team member, bring your ability to perceive what’s needed to help RedLine succeed, and to care enough to take self-directed action to support that success. Redline offers a supportive setting that enables you to choose how to set your work/life priorities. This flexibility is possible because we trust and expect of each other that each of us will be self-starters who can work both independently and collaboratively to be accountable to the results of our roles.
Benefits include health care and cell phone reimbursement, participation in the organization’s 403(b) retirement plan with a 4% company match, paid vacations, sick time, and holidays.
About RedLine
RedLine is a contemporary art center that aims to foster education and engagement between artists and communities to create positive social change. RedLine believes art has the ability to shift perspectives, create dialogue and at its best, call people to action.
RedLine holds true to the following organizational values:
1. Community Responsive
2. Approachable
3. Bold and Visionary
4. Deeply Connected
5. Artist-Focused
RedLine’s facility of 22,000 square feet includes a main exhibition hall with 12-15 curated exhibitions per year, 13 resident artist studios (a two-year residency program that includes free studio space), a Community Studio for educational programming and community convenings, a Project Space responsive to evolving programming, and a library with a collection of 8,000 books on art and art history. Applying a community-responsive model by first listening to our local communities, we co-create innovative solutions to social challenges alongside artists young and old, housed and unhoused, emerging and seasoned, with these strategic program areas: Artists-in-Residence Program, Arts Education, Exhibitions, Community Programming, Regranting, and Creative Place-keeping.
